Customer Satisfacton

Dear Clients,

In order to better understand our clients’ opinion and improve the quality of our online banking service, we are conducting a small survey to gather your feedback and expectations about BankOn Web.

The participation in the survey will be strictly anonymous and confidential.

If you have any questions, please do not hesitate to contact us at sgeb.contact@socgen.com or call 0800 18 888.

The team of Societe Generale Expressbank


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Satisfying our clients is a priority in Societe Generale Expressbank. We pay maximum attention to their feedback that allows us to meet their needs and continuously improve the quality of our products and services.

If you want to share with us an opinion, a suggestion or a difficulty you are experiencing in the use of our products or services, you can do it through the following channels.

1. Your bank office, your first contact
You can share your issue in any of our offices across the country.

Find an office

Our employees are dedicated to resolving your request as quickly as possible.
In most cases, the Customer Service Manager at your branch should be able to resolve the problem; if you are not satisfied with the response you get, ask to speak to the Office Manager, who will undertake further action.

2. The Call Center
You can call our Information Center at the following phone number: +359 (0) 800 18 888 (Monday to Friday, 08:00 to 20:00 and Saturday 9:30 to 14:00).
An operator will record and handle your signal in the most efficient and professional manner possible.

3. By e-mail
You may write to the following e-mail address
   SGEB.contact@socgen.com

We promise to do everything we can to answer your signal as quickly as possible.
In case, you are not satisfied with the received answer, you can contact the quality department at the following address:

Quality department
Societe Generale Expressbank
92, Vl. Varnenchik Blvd.
9000 Varna, Bulgaria


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