Safety for your card

• First of all, keep your card in an usual place, so that you immediately notice if it's missing.
• Do not give the card to other people to use it.
• Keep information for the card number to be able to quote in the event of loss/theft.
• Memorise your PIN and do not write it on the card or put in your wallet. Thus you will avoid withdrawal of your funds if someone steals your wallet with the card inside to have the PIN as well.
• Refer to the bank for card replacement in case you have forgotten your PIN.
• We also recommend you to be suspicious. When you enter your code, do it safe from prying eyes. A hand above the keyboard is never useless.
• To respond quickly to problems, it is also advisable to subscribe to the remote banking services - BankOn, BankOn SMS thus you will follow regularly all your account activities.
   

• When paying at a retailer, keep an eye on your card to control the use that is made of it.
• As the temptation is big and human errors always possible, remember to check the amount displayed on the terminal before the confirmation of the transaction. In case that one too many zeros would be added.
• Do not forget to take back your card.
   

• We recommend you to start by checking the exterior of the ATM and avoid those who appear in poor condition. Follow exclusively the instructions on-screen: do not let youself to be distracted by strangers who would offer you their kind aid.
• If the card is swallowed by the machine and you can not recover it immediately from the cash desk of the agency, we recommend you to make opposition immediately on:
   

Card Customer Support Centre of Societe Generale Expressbank available for you 24 hours, 7 days a week.

• Cardholders’ enquiries related to card transactions/cards – emergency calls for lost/stolen cards, problems with transactions etc.
• Merchants accepting card payments – technical problems with POS, problematic transactions etc.

• To avoid unpleasant surprises, protect your computer by enabling regular updates of security using antivirus and a firewall.
• Then make sure that merchant's website is secure: it is particularly indicated by a padlock at the bottom of the window or an address that begins with "https".
   

For your increased security, Societe Generale Expressbank presents you 3D Secure Code. The service is offered together with the international card organisations Visa International and MasterCard Worldwide and provides you with the most up-to-date security system for Internet payments.

Main benefits

• Your card is secured when used in Internet
• Increased security for Internet payments. You benefit from an additional secret code known only to you.
• Additional security. Before entering the 3D code a personal message that you have defined during the registration appears. It assures you that the check of the secret code is done by Societe Generale Expressbank

More about 3D Secure Code and activation guide

• Before leaving, inform yourself about the precautions you need to make, according to your destination. And contact your card issuer to find out their protective mechanisms.
• Assure yourself with the international numbers for opposition. Abroad, for Societe Generale Expressbank cards, the number of Card Customer Support Centre  is: +359 (0)  800 19 333
   

• In case of theft, or even suspected lost we recommend you to call  immediately Card Customer Support Centre +359 (0) 800 19 333
• In case of withdrawal or improper payment, don’t panic but contact your bank as soon as possible. Based on your complain, an internal audit will be effectuated and actions will be taken according rules and regulations.
   

• Information center of Societe Generale Expressbank
• Tel: 0800 18 888, a uniform phone number, free of charges if dialed from Bulgaria, Monday to Friday from 8.00 to 20.00, and Saturday 9.30 to 14.00.