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MIGRATION TO TLS 1.2: FREQUENTLY ASKED QUESTIONS

What is TLS?

 

TLS stands for "Transport Layer Security." It is a protocol that provides privacy and data integrity between two communicating endpoints and is the most widely deployed security protocol used today. When you, as our customer, connect to BankОnWeb or SogeCash NET, the said protocol takes care of providing the security of the connection between your computer and the servers of the Bank. In case the protocols used are outdated,malicious persons may intercept the information exchanged between your browser and the bank’s servers, thereby acquiring financial information such as account balance, statements, transfers information, etc. as well as sensitive information such as passwords, correspondent addresses, IBAN and even personal data. Updating to TLS 1.2 provides an enhanced level of encryption to protect the communication.

 

What I need to do?

You must transition to a browser that supports TLS 1.2. Please see tables below for browser information:

 

BROWSER COMPATIBILITY CHART

Microsoft Internet Explorer (IE)
Desktop and mobile IE version 11                                                                                         

Compatible with TLS 1.2 or higher by default.

If an error message displays and states, "Stronger security is required", then turn off the TLS 1.0 setting in the Internet Options | Advanced Settings list.
Desktop IE versions 8, 9, and 10

Compatible only when running Windows 7 or higher, but not by default.

Windows Vista, XP and earlier versions are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.
Desktop IE versions 7 and below Not compatible with TLS 1.2 or higher encryption.
Mobile IE versions 10 and below Not compatible with TLS 1.2 or higher encryption.
Microsoft Edge (all versions) Compatible with TLS 1.2 or higher by default.

 

Mozilla Firefox - Compatible with the most versions
Firefox 27 and higher Compatible with TLS 1.2 or higher by default.
Firefox 23 to 26                                                                                            

Compatible, but not by default.

Use about:config to enable TLS 1.2 by updating the security.tls.version.max config value to "2" for TLS 1.1 or “3” for TLS 1.2.
Firefox 22 and below Not compatible with TLS 1.2 or higher encryption.

 

Google Chrome - Compatible with the most recent version
Google Chrome 38 and higher Compatible with TLS 1.2 or higher by default.
Google Chrome 22 to 37                                                                                                                 Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile).
Google Chrome 21 and below Not compatible with TLS 1.2 or higher encryption.

 

Opera
Opera 17 and higher          Compatible with TLS 1.2 or higher by default.
Opera 14 to 16 Not compatible with TLS 1.2 or higher encryption.
Opera 10 to 12 Compatible, but not by default.
Opera 9 and below Not compatible with TLS 1.2 or higher encryption. 

 

Google Android OS Browser
Android 5.0 (Lollipop) and higher                                           Compatible with TLS 1.2 or higher by default.
Android 4.4 (KitKat) to 4.4.4 May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher.
Android 4.3 (Jelly Bean) and below Not compatible with TLS 1.2 or higher encryption.  

 

Apple Safari
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher Compatible with TLS 1.2 or higher by default.
Desktop Safari versions 6 and below for  OS X 10.8 (Mountain Lion) and below Not compatible with TLS 1.2 or higher encryption.
Mobile Safari versions 5 and higher for iOS 5 and higher Compatible with TLS 1.2 or higher by default.
Mobile Safari for iOS 4 and below Not compatible with TLS 1.2 or higher encryption.                                                                                                                                                        

 

HOW TO GUIDE: ENABLING TLS 1.1 & TLS 1.2 VERSIONS

  • Microsoft Internet Explorer (IE)

1. Open Internet Explorer.
2. Press  Alt+T and select Internet Options.
3. Select the Advanced tab.
4. In the Security section, locate and check Use TLS 1.1 и TLS 1.2
5. Click OK.

  • Firefox

1. Open Firefox.
2. Type in "about:config" in the URL bar and press Enter.
3. Scroll down to "security.tls.version.max" and press Enter.
4. Set the value to 3.
5. Click OK.

  • Google Chrome

1. Open Google Chrome.
2. Press Alt+F and select Settings.
3. Scroll down and select Show advanced settings...
4. In the Network section, click Change proxy settings...
5. Select the "Advanced" tab.
6. In the "Security" section, locate and check Use TLS 1.1 and TLS 1.2
7. Click OK.

  • Opera

1. Open Opera.
2. Press Ctrl+F12.
3. Click Security.
4. Click Security Protocols...
5. Check Enable TLS 1.1 & TLS 1.2
6. Click OK.
7. Click OK again.

  • Safari

1. There are no options for enabling SSL protocols. TLS 1.1 & 1.2 are automatically enabled, if you are using Safari version 7 or grea